Returns & Exchanges

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
United States: 7-14 business days
Europe: 7-14 business days
Australia, New Zealand and Oceania: 7-14 business days
Asia Pacific: 7-14 business days
North Africa and the Middle East: 7-14 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Working & Shipping Time
* The item will be finished around 2 weeks;

* It normally takes 3-7 days for delivery with USPS domestically after shipment. Shipping Overseas will cost about 10-15 days.(faster shipping available)

* Signed & Tracked Service is included.

Engraving Service
* We do engraving and if you need this, leave me a message about the words you want to engrave on your item.

* There will also be an engraving fee for this service, which is $5.

Rush Order
* Rush order can be placed if needed. If you would like to do so, msg me before you place your order, and there is also a rush order fee of $70 for this and I will have to check my schedule for this;)

* The working process would be 11 business days instead of 3 weeks.
You can also select the express company/services if needed.

Re-Size
If you would like to resize after you receive the ring which is with the correct size as you ordered, the cost will be $60 and buyers should be responsible for the shipping costs back and forth.

Warranty
I guarantee for 30-day free warranty, buyers are responsible for shipping costs back and forth.

* If one of your stones are loosen and you can send it back to me with the ring and I will fix it to you;

* If the stones are lost, I can set a new one for you in case it was a small side stone for one time, but if it is a center stone or it is the second time you lost the stone, I am afraid buyers should pay for the replacement fee on the lost gems;) Or I can send the side stones to you so that you can set it on at your local jewelry shop which will be much faster and easier.

But I am quite sure that my skills on making rings and confident about it.

VicStone.NYC

We love making jewelry for people who love jewelry.

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